Live Streaming FAQs

Streaming with eCatholic LIVE is easy and we can help! Our streaming experts have helped setup eCatholic LIVE customers all over the world. No matter what equipment you are using, we will help you every step of the way.

eCatholic LIVE technical support is included with every eCatholic LIVE account. If you have an issue you can call or email our support team and one of our experts will be happy to help.

If you experience an issue after normal working hours (Monday - Friday, 8am - 5pm Central), log in to your eCatholic LIVE portal. In your Dashboard, locate the Support Summary section and click Create Support Request.

Within minutes of each live broadcast your archive is automatically posted for on-demand viewing directly on your custom eCatholic LIVE players.

How to create custom players

Yes! With eCatholic LIVE's HTML5 based video players, your content is accessible on all desktop, mobile & OTT devices, including Apple, Android, PC, Mac, Chromecast, Roku and more. 

Included with every eCatholic LIVE account are instant viewer analytics detailing all aspects of your streaming service. Find out how many viewers watched your broadcasts, what broadcasts were most popular, viewer maps, viewer duration and much more!

Yes, with eCatholic LIVE's Simulated-Live functionality, a previously-recorded archive or uploaded video can be scheduled to re-broadcast at a date and time you designate through the eCatholic LIVE Customer Portal.

In the event the number of your concurrent (at the same time) live viewers exceeds the amount provided in your plan, you will have the option to upgrade to an alternative eCatholic LIVE plan with a higher viewer capacity; or, you can always purchase additional viewer capacity through the eCatholic LIVE Customer Portal. Don't worry, we will never block additional viewers as long as you do not continuously exceed your account's viewer capacity.